What is the Cost of Turnover in a Customer Service Department?

Thanks to our new calculator and extensive market research, we can show you how to calculate employee turnover costs.

Please correct the highlighted fields. You must input a positive number that is less than 10,000,001.

You must enter a valid email address.

Total cost of your bad hire:


Learn how to attract the best talent with our free download: 10 Tips to Attract Top Talent


Clear Fields

40% is often considered to be the average annual turnover in customer service departments. No wonder customer service managers are stressed over cutting other costs to offset high - and frequent - staffing costs.

So, on average, what is the cost of a bad hire that swiftly exits their job? Our employee turnover calculator provides an accurate answer - and shows the magnitude of this issue. Simply fill in the blanks to the best of your knowledge, and crunch the numbers:

Avoiding the high cost of turnover

Customer service departments have particularly high turnover, so it's imperative to do everything possible to avoid the associated high costs by hiring the best-fitting workforce. This may require you to carefully source candidates from primary and secondary channels, conduct thorough in-person interviews, and pay close attention to previous experience.

And when you consider the following stats from RightNow's Customer Experience Impact Report, you see just how valuable - and often taken for granted - your staff can be:

  • 86% of consumers will pay up to 25% more for a better customer experience.
  • 89% do business with a competitor following a poor customer service experience.

It is not only important to make the right hire, but to create a positive culture, provide training and reward your team. That way, you're more likely to retain your employees and clients!

Career Advice for Working Professionals

View all resources

Less searching. More finding.

We’ll find the job that’s right for you.

Send Resume