Customer Service vs. Customer Success: From Support to Rapport

The institution of customer service is seeing major changes. Top companies and winning businesses are seeing that in order to stay ahead of the competition, building and nurturing a new model focused on customer success is imperative. Move beyond basic problem resolution and say “hello” to the collaborative revolution.

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The future of customer service is here. In order to evolve, companies are learning to be proactive when managing customer expectations, loyalties, future needs and wants. But how can companies learn and adapt to this new way of thinking? By instilling customer success plans within their workplace.

 Customer Service vs. Customer Success: From Support to Rapport

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Advice and Resources

Tips for Promoting Principled Behavior at Every Level
After the names of executives involved in business scandals dominated headlines, “ethics” has become a common buzz word in Corporate America. As a result, over the past few years the emphasis on good business conduct has largely been placed on executives and those in the financial arena. In reality, ethical behavior must permeate every level of a company – from the mailroom to the boardroom – for it to be most effective.
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Show Your Employees Some Love
Do you have trouble maintaining serious, long-term relationships with your employees? Do your employees seem to have problems making a commitment to you? Is your company always spending time and resources looking for someone else?
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Advice and Resources

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