Customer Service vs. Customer Success: From Support to Rapport

The institution of customer service is seeing major changes. Top companies and winning businesses are seeing that in order to stay ahead of the competition, building and nurturing a new model focused on customer success is imperative. Move beyond basic problem resolution and say “hello” to the collaborative revolution.

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The future of customer service is here. In order to evolve, companies are learning to be proactive when managing customer expectations, loyalties, future needs and wants. But how can companies learn and adapt to this new way of thinking? By instilling customer success plans within their workplace.

 Customer Service vs. Customer Success: From Support to Rapport

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