Hiring People Who Fit

Building a solid team of top performers who work well together is a challenge. And, while new employees don't come with guarantees, there are some things you can do to help ensure they will be a hit.
Articles

Can you manage them?

As a manager, you must get work done through others. So, once you've determined that a candidate is qualified for the position, find out if they will be manageable. Asking a candidate to describe the qualities of a good manager; to explain how their previous boss got the best out of them; to discuss how they handle constructive criticism; or to describe the worst manager they ever had will help you determine if you can successfully manage them.

Are they right for your company?

Gauging how a candidate will fit in with your corporate culture is extremely important. Make sure the candidate's goals and their dedication to reaching them dovetail well with your company's vision. For instance, if your company emphasizes a team environment, a candidate who prefers working solo may not be the best choice.

"Right" vs. "Perfect"

Ultimately, there are no assurances when hiring an employee. The "perfect" candidate may not exist, but the "right" one probably does. What constitutes the "right" hire? A person who is able to do the work, someone with team spirit and who is manageable, a professional who fits the corporate image and who is personally compatible with your company, and an emotionally mature adult with sound and rational judgment who will be a tremendous asset to your department and your company. 

Hiring the right people for your company is one of your greatest challenges as a manager. With some extra hard work and a keen eye for the best candidates, you are sure to find your next great employee.

Advice and Resources

Customer Service vs. Customer Success: From Support to Rapport

The institution of customer service is seeing major changes. Top companies and winning businesses are seeing that in order to stay ahead of the competition, building and nurturing a new model focused on customer success is imperative. Move beyond basic problem resolution and say “hello” to the collaborative revolution.

Read More
Want to Retain Your Best Employees?
Make no mistake. Salary is important to every worker in America, and throughout the world. But just because your company's "cost-of-living" raises are better than most, doesn't mean you're doing everything you can to satisfy employees. And you could pay the price by losing them to other companies that will.
Read More