Job Description

Call Center Job Description

If you came here for a call center job, send us your resume today.

Call center roles and responsibilities

A call center representative handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. A call center representative also:

  • Handles inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature
  • Follows basic procedures and scripts
  • Requires fundamental knowledge of or willingness to learn the company's customer information systems and/or order system
  • Requires a basic knowledge of company, services and products
  • Generally reports to a supervisor or manager

Call center job skill set

  • Strong communications skills
  • Customer service skills
  • Computer skills
  • Attention to detail

Experience and qualifications

  • High school diploma or equivalent
  • 0-2 years of experience in the field or in a related area

Frequent call center job interview questions

You've got an interview for a call center job? Great! Before you go, try to imagine yourself giving the most thorough and honest answers to questions like these:

  1. Why do you want to work in a call center?
  2. Can you describe your previous call center experience?
  3. What is your greatest strength?
  4. Can you describe our company's goods/services?
  5. Can you tell me about your computer skills?

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Similar Positions

  • Telemarketer
  • Customer service representative
  • Call center supervisor
  • Customer service supervisor

Career Advancement

Depending on the path, call center representatives can become:

  • Senior call center representative
  • Call center supervisor
  • Call center manager

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