Job Description

Customer Service Job Description

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Customer service representative roles and responsibilities

A customer service representative interacts with customers to provide information and answer questions about accounts, products and services. A customer service representative also:

  • Handles and resolves customer complaints, special orders, or returns in-store or via phone or mail
  • Answers customers' questions about products or services and operation or maintenance
  • Receives and processes orders, provides information concerning pricing, changes in service, discontinuance and shipping
  • May solicit sale of new or additional services or products
  • Usually needs up to two years of directly related study, training, and/or experience to acquire job know-how for the complex nature of products and services
  • Generally reports to a supervisor or manager

Customer service job skill set

  • communications skills
  • Customer service skills
  • Computer skills
  • Attention to detail

Experience and qualifications

  • High school diploma or equivalent
  • 0-3 years of experience in the field or in a related area

Frequent customer service job interview questions

If you've got a customer service job interview coming up, we recommend preparing some thoughtful and truthful answers to questions like these:

  1. Why do you want to work in customer service?
  2. Can you describe your previous customer service experience?
  3. What is your greatest strength?
  4. Can you describe our company's goods/services?
  5. Can you tell me about your computer skills?

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Similar Positions

  • Call center representative
  • Telemarketer
  • Senior customer service representative
  • Customer service supervisor

Career Advancement

Depending on the path, customer service representatives can become:

  • Senior customer service representative
  • Customer service supervisor
  • Customer service manager

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You'll get our help finding and landing the right customer service job, plus our continued career support. And it’s all completely free. To get started, just send us your resume.

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If you’re looking for a temp or permanent customer service job, we’ll find the one that’s fits you.

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