Behavioral Health Customer Service Representative

  • Location
    Federal Way, Washington
  • Category
    Call Center
  • Job reference:
    US_EN_7_849175_2861757
  • Salary:
    $16.44/Hour
  • Job Type
    Contract/Temp to Hire

Ajilon is seeking a Customer Service Representative to work 100 % on-site with our client in the Healthcare Industry located in Federal Way, WA. This is a 6-month contract with the potential for direct hire upon successful completion of contract.    

 

The Customer Service Representative responsible for all aspects of customer care: resolving complaints, assist with billing concerns, distribute calls to specific departments, and document meticulously in the system of record.  The ideal candidate has 1 years of recent call center experience, enjoys providing excellent customer service, and takes pride in being able to turn an angry customer into a happy one!

 

Responsibilities:

  • Answer inbound calls and emails
  • Document conversations in software system
  • Assist accounting with billing
  • Make follow-up outbound calls and emails
  •  

     

    Skills and Abilities Required:

     

  • Strong verbal and written communication skills
  • Strong computer skills – MS Office - Excel, Word, Outlook, ERP
  • Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation
  • 1+ years of inbound Call Center experience
  • Healthcare experience preferred
  •  

    Hours:         

  • Monday through Friday
  • 8:00 AM to 5:00 PM
  •  

    Pay: $16.44 per hour

     

    If interested in applying for this position, please apply directly with your resume.



    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.ajilon.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

    Please apply with your CV to:

    The Adecco Group North America family of brands has been named a 2019–2020 Great Place to Work®.

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