Bilingual CSR

  • Location
    Houston, Texas
  • Category
    Customer Service
  • Job reference:
  • Salary:
    $ 14 - $ 15
  • Job Type
    Contract/Temp to Hire

We have a BILINGUAL INBOUND CSR job with a respected retail electric energy company located in the GALLERIA area.  Candidates must be fluent in Spanish, have 1-3 years of call center customer service experience, excellent phone etiquette, and retail energy industry background is a plus.  The pay range for this position is $14/hr to $15/hr depending on experience, plus commissions.




Pay Range: $14-15/hr DOE plus commissions

Duration: long-term contract (open-ended)

Location: 77056

Work Schedule: ROTATING, 5 days/week, 8 hours/day (call center hours are Mon-Sat, 8 AM-8 PM)





As a Bilingual CSR you will have a pivotal role assisting the Company achieve our goal of new customer growth while maintaining an exceptional “Customer Experience” and setting a new bench mark in the industry. You will be responsible for promoting our products and services to new potential customers.



  • Providing exceptional service for our potential customers on inbound calls.
  • Discussing and assisting customers’ needs and matching with the most suitable price plan and promotion
  • Promoting our products and company on each call.
  • Efficiently navigating order entry system(s) as necessary
  • Handling calls professionally, meeting company, regulatory and compliance standards.
  • Accurately documenting interaction details.
  • Meeting Key Performance Indicators (Quality, Efficiency, Attendance, Conversion, and Close Rate).
  • Staying educated on corporate initiatives, market changes and process changes.


  • High School Diploma or Equivalent.
  • Minimum 1-3 years of call center customer service experience
  • Sales experience preferred, but not required
  • Retail energy industry background a plus
  • Excellent phone etiquette
  • Proficient in Outlook and Word
  • Bilingual (Spanish speaking) a plus, but not required
  • Punctual and dedicated
  • Great communication skills

    Pay Range: $14-15/hr DOE plus commissions



    Equal Opportunity Employer/Veterans/Disabled

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    The Company will consider qualified applicants with arrest and conviction records

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