Call Center Agent

  • Location
    Madison, Wisconsin
  • Category
    Customer Service
  • Job reference:
    US_EN_7_849178_2831942
  • Job Type
    Contract/Temp to Hire

Call Center Agents – Madison, WI

Ajilon is partnering with a healthcare client to fill several contract-to-hire open positions for a Call Center Agents in the Madison, WI area. This position is ONSITE only. Right individual for this role will be able to provide specialized customer service with inbound calls from healthcare customers. The primary focus on the role is to provide an immediate solution to requests and inquiries while providing some administrative assistance as needed.

Responsibilities:

  • Manage an influx of inbound calls daily
  • Be able to resolve inquiries and requests in a timely fashion
  • Maintain metrics on a monthly basis
  • Document demographic and other information into the system
  • Document all contacts for reporting and tracking purposes
  • Confirm customer contact information and update records
  • Handle other clerical and admin duties as requested
  • Qualifications:

  • Ability to do data entry efficiently into the computer system
  • Able to communicate clearly when speaking to customers
  • Provide a positive customer experience on the calls
  • Able to work independently
  • Understanding of medical terminology preferred
  • Experience

  • 1+ year of Customer Service and Call Center Experience
  • 1+ year working in an office setting
  • 1+ year in Healthcare (office/data entry setting)
  • Education: High School Degree

    Hours: Shifts vary on 1st

    Location: Madison, WI – Onsite facility

    Work Type: Contract-to-hire

    Pay: $16.00/hr. 

    If you are interested in this Call Center Agent role in the Madison, WI area or other roles currently available, please submit your resume today to www.ajilon.com.

     

     



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