Call Center Associate

New
  • Location
    Downers Grove, Il
  • Category
    Call Center
  • Job reference:
    US_EN_7_843321_2749270
  • Job Type
    Contract/Temporary

Our client near Downers Grove is looking for a Call Center Associate on a temporary basis.

Responsibilities:

  • Place 150+ outbound calls daily to prospective students and parents, on behalf of our client colleges/universities, to educate them about then company and answer questions, in a team-driven call center environment.
  • Collect enrollment updates from college-bound families, by asking them questions to help determine their interest in both the program and school offering it.
  • Guide students and parents through the process of accepting their awards.
  • Check in on enrolled students, to remind them about the program, answer questions, and identify any issues that may lead to them dropping out of college.
  • Qualifications:

  • Associate’s degree or higher, with 3+ years customer service experience required
  • Call center, financial aid and/or student service experience preferred
  • Experience using a CRM (e.g., Salesforce) preferred
  • Comfort working in a call-center environment
  • Strong verbal and written communication skills (English-Spanish bilingual a plus)
  • Attention to detail and accuracy
  • If you have the above qualifications, please apply now.

     

     

    Please apply with your CV to:

    An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    EEO - EEO Poster Suppl - Affimative Action Policy
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