Call Center Customer Service Rep

New
  • Location
    Sacramento, Ca
  • Category
    Call Center
  • Job reference:
    US_EN_7_849091_2749717
  • Job Type
    Contract/Temp to Hire

Call Center Customer Service Representative in a Health Clinic

Ajilon Healthcare is currently seeking a bi-lingual Call Center Customer Service Representative with 2 or more years’ related experience for a full-time job at a health center in Rancho Cordova. This is a great opportunity to utilize excellent customer service skills and problem-solving abilities.

This role entails responding to telephone inquiries from callers as they relate to health services and educating others on health programs and procedures. If you are looking for your next great opportunity, apply online today!

Responsibilities and Duties:

  • Answer phones and provide information to callers.
  • Take messages and route callers to the appropriate associate.
  • Understand the organization and help navigate patients through it.
  • Schedule appointments.
  • Remind patients of upcoming appointments.
  • Copy and shred documents as needed.
  • Provide general administrative support to supervisor and department.
  • Maintain office appearance daily.
  • Determine client/patient eligibility.
  • Qualifications:

  • 2 years’ related experience preferred.
  • High School graduate, some college preferred or an equivalent combination of education and experience to successfully perform the essential duties of the job.
  • Good verbal communication, organizational, and clerical skills.
  • Able to maintain expected level of professionalism.
  • Bilingual capability a plus.
  • Knowledge of state funding sources.
  • Ability to work a flexible schedule a plus.
  • Ability to use standard office equipment including phone, fax, computer, and computer.
  • Computer literacy, including Word and Excel; database software and EHR experience a plus.
  • Employment Type: Full-time

    To learn more about this Call Center Service Representative opportunity, reply to this ad with your current resume OR email it to me directly at eben.mahoney@ajilon.com

    Please apply with your CV to:

    An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    EEO - EEO Poster Suppl - Affimative Action Policy
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