We are looking for a Call Center Customer Service Representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.
Call Center Customer Service Representative Responsibilities:
Receiving or making calls from or to customers.
Striving to achieve first call resolution and maintain the quality of service provided by the call center.
Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
Responding efficiently to customers and creating a positive experience.
Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
Transferring and escalating the calls to the appropriate department if needed, such as sales.
Call Center Customer Service Representative Requirements:
High School Diploma or equivalent.
Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
Proficiency with computers, especially with regards to CRM software.
Ability to resolve conflict and diffuse tension.
Please apply with your CV to: