Call Center Quality Assurance Representative

  • Location
    Parsippany, New Jersey
  • Category
    Call Center
  • Job reference:
    US_EN_7_849139_2776605
  • Salary:
    $ 17 - $ 18
  • Job Type
    Contract/Temp to Hire

Ajilon is searching for a Call Center Quality Assurance Representative for our client based in the Parsippany, NJ area. This role involves using call monitoring tools to evaluate a team of call center agents.    The ideal candidate has previous QA experience in a call center environment and is familiar with scoring representative based on metrics. This individual must understand the company's policies and collaborate with management to train  employees.   Responsibilities:

  • Review recorded conversations and measure employee performance based on metrics
  • Collaborates with management to identify employees that need additional training and development
  • Analyzes data trends form recordings to identify areas of company improvement
  • Ensure compliance with company standards
  •   Qualifications:
  • 2+ years of call center experience
  • Strong customer service and telephone communication skills
  • Experience in a QA role required
  • Strong technical skills, specifically Word and Excel
  •   Hours: 8:00AM - 5:00PM Pay: 17-18/hr Employment Type: Contract-to-hire, full-time   Interested Call Center QA Representatives should apply now for immediate feedback.

     



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