Call Center Rep

  • Location
    Louisville, Kentucky
  • Category
    Call Center
  • Job reference:
    US_EN_7_849124_2775543
  • Job Type
    Contract/Temp to Hire

Call Center Representative

Ajilon in currently seeking a Call Center Representative in Louisville, KY. A Call Center Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.

Responsibilities:

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Meet personal/customer service team sales targets
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Qualifications:

  • Minimum of 3+ years’ experience in a call center
  • Longevity with past roles
  • Excellent communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Education:

  • High school diploma
  • Work Hours: Monday -Friday, 8:00AM-5:00PM

    Job Type: Full-time, temp to perm

    Please apply with your CV to:

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