Call Center Representative
Ajilon has an opening for a contract Call Center Representative in the Mercer County, NJ area. Our client is seeking an addition to their talented team to help increase productivity. This individual will be a self-motivated worker who wants to make the Customer experience more pleasant.
Main responsibilities will include great communication and follow up skills, the ability to multi task, and be able to work in a high pressure and fast paced environment.
Make a high volume of Outbound calls and take Inbound calls as well
Quickly taking a high volume of inbound calls from customers
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Gather customer information in Salesforce (Customer Relationship Management Software) and determine the issue by using probing questions
Maintains and updates customer information as necessary
Research using available resources
Route calls to appropriate resource
Pleasant and well-developed phone skills
Strong work ethic, ability to work in a fast-paced environment
Perform additional duties as assigned
Document all activities for quality and metrics reporting
Working with a product in a customer service role.
At least a High School Diploma level education.
Experience with outbound calls
Bilingual Spanish or French is a plus
Please apply with your CV to: