Call Center Representative

  • Location
    Coatesville, Pennsylvania
  • Category
    Call Center
  • Job reference:
  • Job Type

Job Title: Call Center Representative 

Hire: Temporary to Permanent Hire

Industry: Public Safety Equipment Company 

Department: Call Center/ Customer Service

Pay rate: $17.00

Start: ASAP

Experience: Moderate

Location: Coatesville, Pennsylvania  


Company overview: 

Working hand in hand with your one-stop-shop employment hub here at Ajilon, our client is a local company, seeking a Call Center Representatives to join their team! This company prides itself on pursuit of speed, innovation and simplicity, employing individuals alike! The open temporary to permanent position will be a perfect match for the growth and experience needed for all involved.  


Position Overview:

The Customer Service Representative is responsible for interfacing with customers on the phone and through e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.


  • Portraying a positive company image and engaging in professional and friendly communications with customers
  • Processing orders by mail, telephone, fax, email, or other employees
  • Actively listening to customer needs and inquiries to determine appropriate service actions
  • Assisting colleagues and other employees with administrative duties
  • Being primarily responsible for answering telephones, handling customer transactions, and performing other clerical duties
  • Referring any customer questions regarding products or services to the appropriate person
  • Establishing and maintaining customer profiles and initializing claim forms
  • Performing accurate company-required recordkeeping
  • Efficiently and correctly corresponding with vendors and other departments
  • Resolving customer problems, such as shipping or invoicing problems, etc.
  • Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; printing shipment documents; recording or filing copy of order received
  • Following-up on orders to ensure delivery by specified dates
  • Preparing receipts and shipping documents
  • Performing other duties as assigned
  • Attend department meetings to share experiences and learn from each other.
  • Maintain current knowledge of products, programs, processes and policies
  • Qualifications: 

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
  • Prior experience with the general public (customers) a plus; prior experience as a cashier a plus
  • Ability to accurately serve as a cashier, including processing credit cards, making change, and other basic math skills
  • Excellent oral/written communication skills
  • Excellent customer relationship skills
  • Excellent organization skills
  • Ability to multi-task
  • Ability to work in a team environment and take direction from management and supervisors
  • Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence
  • Knowledge in public safety field a plus
  • Fire fighting experience, Law Enforcement, or Emergency Service experience strongly recommended.

  • Hiring Process: 

  • Virtual interview & employee onboarding 
  • Predictive Index Test 
  • POTENTIAL: background check and drug screen 
  • REQUIRED: Reference check
  • If you are interested in this position, please apply immediately for consideration! 

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

    The Company will consider qualified applicants with arrest and conviction records

    Please apply with your CV to:

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