Job Title: Call Center Representative
Hire: Temporary to Permanent Hire
Industry: Public Safety Equipment Company
Department: Call Center/ Customer Service
Pay rate: $17.00
Location: Coatesville, Pennsylvania
Working hand in hand with your one-stop-shop employment hub here at Ajilon, our client is a local company, seeking a Call Center Representatives to join their team! This company prides itself on pursuit of speed, innovation and simplicity, employing individuals alike! The open temporary to permanent position will be a perfect match for the growth and experience needed for all involved.
The Customer Service Representative is responsible for interfacing with customers on the phone and through e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
Portraying a positive company image and engaging in professional and friendly communications with customers
Processing orders by mail, telephone, fax, email, or other employees
Actively listening to customer needs and inquiries to determine appropriate service actions
Assisting colleagues and other employees with administrative duties
Being primarily responsible for answering telephones, handling customer transactions, and performing other clerical duties
Referring any customer questions regarding products or services to the appropriate person
Establishing and maintaining customer profiles and initializing claim forms
Performing accurate company-required recordkeeping
Efficiently and correctly corresponding with vendors and other departments
Resolving customer problems, such as shipping or invoicing problems, etc.
Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; printing shipment documents; recording or filing copy of order received
Following-up on orders to ensure delivery by specified dates
Preparing receipts and shipping documents
Performing other duties as assigned
Attend department meetings to share experiences and learn from each other.
Maintain current knowledge of products, programs, processes and policies
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Prior experience with the general public (customers) a plus; prior experience as a cashier a plus
Ability to accurately serve as a cashier, including processing credit cards, making change, and other basic math skills
Excellent oral/written communication skills
Excellent customer relationship skills
Excellent organization skills
Ability to multi-task
Ability to work in a team environment and take direction from management and supervisors
Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence
Knowledge in public safety field a plus
Fire fighting experience, Law Enforcement, or Emergency Service experience strongly recommended.
Virtual interview & employee onboarding
Predictive Index Test
POTENTIAL: background check and drug screen
REQUIRED: Reference check
If you are interested in this position, please apply immediately for consideration!
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.ajilon.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records
Please apply with your CV to: