Call Center Supervisor

  • Location
    Troy, Michigan
  • Category
    Call Center
  • Job reference:
    US_EN_7_849127_2739293
  • Job Type
    Direct Hire

Call Center Supervisor

Ajilon is seeking a motivated and team-oriented Call Center Supervisor to join the fast-growing team of our client in Troy, Michigan. The Call Center Supervisor will provide support to the agents, who will in turn assist nationwide clients in inbound/outbound contact regarding pertinent information.

Responsibilities:

  • Manage a team of call center representatives and team leads
  • Review real time data and campaign statistics to drive and enhance performance
  • Carry out performance measurements, monitoring, and evaluation of all representatives to improve efficiency
  • Motivate and encourage agents through positive communication and feedback
  • Provide ongoing training and product information to call center representatives
  • Be available and willing to affect the entirety of the team’s operations including but not limited to: being present to answer representatives’ questions regarding programs or campaigns.
  • Assisting with inbound/outbound calls and/or chats.
  • Ability to work flexible hours with a varied schedule depending on business needs

Qualifications:

  • 2+ years or management or supervisory experience in a customer service environment.
  • Exceptional interpersonal and communication skills
  • Ability to motivate and support team members, as well as build effective relationships with all levels of professionals
  • Ability to exercise confidentiality
  • Sound decision making skills
  • Planning and prioritization skills
  • Ability to work in a high pressure, fast paced environment, while maintaining calmness under tight pressure
  • Be able to produce creative solutions to a variety of challenges
  • Associate Degree or equivalent combination of education and experience

Specifics:

Full-time $55-60k dependent on depth of experience

If this opportunity is in alignment with your goal, interests and skill set please apply below.

Please apply with your CV to:

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EEO - EEO Poster Suppl - Affimative Action Policy
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