Call Center Team Lead

  • Location
    Tempe, Arizona
  • Category
    Call Center
  • Job reference:
    US_EN_7_849079_2776328
  • Salary:
    $ 17 - $ 18
  • Job Type
    Contract/Temp to Hire

We are looking for a call center expert that has shown team lead experience for a group of 15 associates or more. The lead will act as a liaison to the call center manager and assist with any training, coaching and guidance to customer representatives.

This company is growing rapidly in Tempe and would love for you to join their team! 

We are looking for this ideal candidate to come in and hit the ground running, excited to learn new things and work for such an amazing company. Our client created this role because of growth during a pandemic. 

Responsibilities:

  • Lead and coach a representative team of about 15 employees
  • Oversee schedules this includes new hiring training and performance reviews
  •  Audit calls, emails and web chat responses
  • Assist the team as a "back up" and answering calls and messages during breaks or when needed
  • Help meet production and quality metrics 
  • Prepare attendance, production and quality trend reports to upper management 
  •  

    Requirements:

  • At least one year of "Team Lead" experience
  • High school diploma 
  • Great communication and troubleshooting skills
  • Dependable
  • Computer efficient - problem solver
  • Mentor mentality while providing interpersonal skills 
  • Flexible with hours; this company is global and requires "overnights" and weekends with the exception of major holidays
  • If you are looking for new opportunity, contact me today! Brittnee.Gonzalez@Ajilon.com

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please

    The Company will consider qualified applicants with arrest and conviction records

    Please apply with your CV to:

    The Adecco Group North America family of brands has been named a 2019–2020 Great Place to Work®.

    Your search. Our support.

    When you work with us, we'll be by your side at every step of your search.

    Resume assistance

    Your resume needs to grab the attention of employers. We'll help yours stand out.

    Interview coaching

    The interview is your time to shine. With us, you'll be prepared and confident.

    Career advancement

    Keep your skills sharp and your career moving forward—that's what we do.

    Excellent benefits

    Health, dental, vision, 401k, work-life balance. You’ll get all the benefits you need.

    Looking for something more?

    Send us your resume and we'll do the searching for you.

    Send Resume