Call Center Team Lead

  • Location
    Tempe, Arizona
  • Category
    Call Center
  • Job reference:
  • Salary:
    $ 18 - $ 21
  • Job Type
    Contract/Temp to Hire

We are looking for a call center expert that has shown team lead experience for a group of 15 associates or more. The lead will act as a liaison to the call center manager and assist with any training, coaching and guidance to customer representatives.

This company is growing rapidly in Tempe and would love for you to join their team! 

We are looking for this ideal candidate to come in and hit the ground running, excited to learn new things and work for such an amazing company. Our client created this role because of growth during a pandemic. 


  • Lead and coach a representative team of about 15 employees
  • Oversee schedules this includes new hiring training and performance reviews
  •  Audit calls, emails and web chat responses
  • Assist the team as a "back up" and answering calls and messages during breaks or when needed
  • Help meet production and quality metrics 
  • Prepare attendance, production and quality trend reports to upper management 


  • At least one year of leadership experience in a call center
  • High school diploma 
  • Great communication and troubleshooting skills
  • Dependable
  • Computer efficient - problem solver
  • Mentor mentality while providing interpersonal skills 
  • Flexible with hours; this company is global and requires "overnights" and weekends with the exception of major holidays
  • Ability to work a swing shift, start time after 12pm to 4pm
  • Pay: $18 - $21

    If you are looking for new opportunity, contact me today!

    Equal Opportunity Employer/Veterans/Disabled

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    The Adecco Group North America family of brands has been named a 2019–2020 Great Place to Work®.

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