Carrier Call Center Representative - ENT CARRJP00000440

  • Location
    East Syracuse, New York
  • Category
    Call Center
  • Job reference:
  • Job Type

Ajilon is seeking motivated professionals with call center experience for a contract position. If you have great customer service skills please apply today! (MUST BE BILINGUAL ENGLISH/SPANISH)

Title: Call Center Representative

Pay: 18+/hr (depending on experience)

Start: ASAP

Essential Responsibilities:

- Manage large amounts of incoming calls

- Generate sales leads

- Identify and assess customer needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Associates degree with 1 to 3 years’ experience
- Proficient in Microsoft Excel
- Good communication skills, comfortable speaking with customers

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records

Please apply with your CV to:

The Adecco Group North America family of brands has been named a 2019–2020 Great Place to Work®.

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