Do you enjoy driving continuous improvement and having a direct impact on a customer’s experience and journey with a product? Do you like using data to educate process change and working cross-functionally to drive projects to completion? Our client is seeking a Customer Insight Analyst for their Denver, Colorado headquarters location. The Customer Insight Analyst will help improve the total customer experience through analyzing company data, working with various departments and heading process improvement projects. The ideal candidate will possess 4 or more years of project management and analytical experience, a Bachelor’s degree, and leadership experience in a fast-paced environment. The company is growing by triple digits and is close to mid-sized, offers promotional opportunities, a great benefits package, and a FUN environment where employees are passionate about the product. If you meet the qualifications and want to join a company that is making big moves in its industry, please apply to the Customer Insight Analyst role!
Customer Insight Analyst Responsibilities:
Research and address root cause of any issues in the customer experience
Work with various departments to improve total customer experience and achieve optimal customer experience
Manage a small team
Be voice of the customer through analysis, research, using data-driven insights and driving improvements
Partner with customer service, engineering, quality, supply chain, sales & marketing in collecting data, problem-solving, and leading process improvement projects
Assess data from various channels using ERP, CRM, and other systems
Make recommendations on processes and drive projects to maximize efficiency
Drive process change initiatives and quality-focused goals
Prepare reports, analyze results and present recommendations and action plans
Refine and develop systems
Proactively engage with department heads and process owners to address issues, gaps in product and service
Customer Insight Analyst Qualifications:
Bachelor’s degree in Engineering, Supply Chain, or related area of study preferred
4+ years’ experience in project management, process improvement and analytical positions
2+ years of people management or leadership experience
Strong proficiency in MS Excel (pivot tables, VLOOKUPS, IF/THEN) required
Industry experience in manufacturing and large consumer goods strongly preferred
Strong analytical and problem-solving skills to be able to interpret and synthesize data and make recommendations, process-oriented
Excellent communication skills, ability to work with various departments
Demonstrated experience building relationships and working cross-functionally across an organization
Experience reading engineering drawings a plus
A passion for being active and valuing fitness is preferred
This position is based in Denver, Colorado. The position can be in-office or a hybrid of in-office and remote. Candidates must be in Denver Metro Area.
The salary hiring range is $60,000-80,000 DOE, plus bonus and full benefits.
If you are a fit and interested in the Customer Insight Analyst position and would like to join a growing and fun organization, please apply to the position. Other job opportunities can be viewed on Ajilon.com.
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