Customer Service Manager position near Darien, IL

  • Location
    Oakbrook Terrace, Illinois
  • Category
    Call Center
  • Job reference:
    US_EN_7_843321_2761863
  • Job Type
    Contract/Temp to Hire

Customer Service Manager position near Darien, IL

We’re looking for an experience managerial-level customer service professional to manage a small call center team of five (5). Qualified candidates will have 3-5 years of customer service experience where they led others, conducted call quality audits, and provided leadership in a variety of ways.

Responsibilities:

  • Manage a small team of five (5) inbound call center representatives
  • Train/coach CSR’s on call quality and general customer service principals (appointment scheduling, quoting, follow-up, etc.)
  • Assist representatives during high volume call times and for escalated calls
  • Work with the marketing department to strategize market penetration effectiveness
  • Schedule appointments for service technicians to assist customers
  •  

    Requirements:

  • 3 – 5 years of customer service experience (with at least 1-2 years in a supervisory role managing a team of five (5) or more)
  • Demonstrated ability to exhibit leadership qualities and communicate professionally to customers and colleagues (personality is extremely important)
  • Experience within a metric-driven call center a major plus (dealing with call quality audits, call volume, etc.)
  • Experience with appointment scheduling, price quoting, order processing, customer satisfaction follow-up is highly preferred
  • Customer service experience within the construction/renovation/home maintenance industry will be prioritized
  • Associate or Bachelor’s Degree is a plus
  •  

    Hours of Operation:

  • Monday – Friday; 9:00am – 6:00pm
  • Compensation & Benefits:

  • $38,000 - $40,000 (Depending on (Industry) Experience & Skillset)
  • Heath & Dental Insurance, 401k (profit-sharing), FSA, Performance-Based Bonuses, Paid Vacation, Paid Holidays, etc.
  •  

    If you or someone you know is interested in this Customer Service Manager job near Darien, IL or would like to see other available opportunities:

     

    Click “apply” below or visit our website at www.ajilon.com 

    Please apply with your CV to:

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Opportunity Employer/Veterans/Disabled.

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