Customer Service Representative: in-office

New
  • Location
    Mesa, Arizona
  • Category
    Customer Service
  • Job reference:
    US_EN_7_849079_2821125
  • Salary:
    $ 15 - $ 16
  • Job Type
    Contract/Temp to Hire

Traditional Customer Service Representative

Ajilon is conducting interviews on behalf of a manufacturing company with an office in Chandler. This company is looking for an in-office Customer Service Representative to join their team. This position’s schedule will be: Monday thru Thursday 7:00am – 5:00pm Fri - 8am - 12pm.

In this role, you will support customers by providing information and materials in response to customer inquiries, issuing RMAs, fulfilling loaner requests, and closing customer orders.  You will also be responsible for closing warranty orders and following up with customers on open RMAs add outstanding loaner instruments.

Additional duties include:

  • Issue RMAs to customers
  • Arrange loaner instruments for customers who request them
  • Close repair orders
  • Follow-up with customer/sales representative on instruments needing excessive repair
  • Update customer on instrument status as needed
  • Close all warrant/extended warranty orders
  • Process orders for timely delivery
  • Job Qualifications:

  • High School Diploma or equivalent
  • 2+ years of customer service experience
  • Knowledge of domestic shipping protocols
  • Knowledge of the MS Office Suite of Programs
  • If you are interested in this role, please apply now!



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