Customer Service Representative position near Geneva, IL

  • Location
    Oakbrook Terrace, Illinois
  • Category
    Customer Service
  • Job reference:
    US_EN_7_843321_2711537
  • Job Type
    Contract/Temp to Hire

Customer Service Representative position near Geneva, IL

 

We’re looking for a customer service professional to maintain a high-level of product knowledge, assist customers in selecting appropriate purchases based on their needs, and process the orders in a timely manner. Prior experience in a high-volume order processing role is ideal for this position.

 

Responsibilities:

  • Respond to customer phone call/emails/live chat inquiries simultaneously
  • Process the orders within the order entry system and in QuickBooks
  • Contact shipping vendors to obtain freight quotes and processing the shipment invoice
  • Assist customers in troubleshooting and assembling new and older products
  • Finding answers and solutions with little supervision while logging and issues and resolutions in the system
  • Communicate issues in a timely manner, across the organization while supporting other team members and management

 

Requirements:

  • Prior customer service and order processing experience is required
  • Experience working within a distribution or manufacturing company is preferred
  • Professional written & verbal communication (business emails)
  • The ability to multitask (on the phone while live chatting and sending emails)
  • Experience with an order processing systems and QuickBooks is highly preferred
  • Solid Microsoft Office Suite proficiency
  • Customer focused, pleasant speaking voice, calm, patient demeanor, good judgment

 

Hours:

  • Monday – Friday; (Must be flexible)
    • 7:30am – 4:00pm
    • 8:00am – 4:30pm
    • 8:30am – 5:00pm

 

Compensation:

  • $14.00 per hour

 

If you or someone you know is interested in this Customer Service Representative job near Geneva, IL or would like to see other available opportunities:

Please apply with your CV to:

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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