Customer Service job in Colerain, OH
Are you looking to grow your Customer Service background? Then we have the perfect opportunity for you! Ajilon Professional Staffing is a specialized division of the world’s largest human services firm. Ajilon places office professionals in temporary and direct hire placements with some of Cincinnati’s top companies. Our global capabilities combined with our local touch make us the perfect resource for you in your career.
We are currently recruiting for a Customer Service position.
The Customer Service Representative job duties and responsibilities include:
Answer phones promptly and courteously utilizing company procedures
Data Entry (sales orders) for the markets
Upsell existing account by promoting additional services offered by company
Ability to build and maintain relationships with key contacts
Handle the setup of new accounts and initiate cancellation of services when needed
Arrange for products to be delivered and/or picked up
Answer questions from customers on rules and regulations specific to their county or city
Place outbound calls when needed for follow up
New customer request forms
Resolves billing disputes
Assist with special projects as assigned.
All other duties as assigned by management.
Qualifications-(Education, Experience and Job Competency):
MUST have 3-5 years of customer service experience-MUST be a high INBOUND call center
MUST be detail oriented and have a strong phone voice
Experience with AS 400 is preferred
MUST have a strong ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Employment Type: Full-time, Contract-to-hire
Work Hours: 8:00AM to 5:00PM, 40 hours per week - Monday to Friday
If you are interested in this position, please submit your resume to Brooke.Driscoll@Ajilon.com for consideration!
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.ajilon.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records
Please apply with your CV to: