Pay: $15.00/hour + shift differential
Schedule: You will have a set schedule from one of the shift hours and workday slots below.
Shift Hours: 12-9 PM (or) 1-10 PM (or) 11-8 PM (or) 3 PM-12 AM
Workdays: Tuesday-Saturday (or) Sunday-Thursday (or) Monday-Friday
Start date for training class (on-site): March 22, 2021
Providing technical and customer support to business owners and their authorized representatives
Take approximately 30-40 inbound calls per day.
Utilizing all resources to resolve inquiries in a timely and accurate manner while portraying professional, courteous, and respectful demeanor.
Assist with system navigation questions.
Assist with general paperwork inquiries.
To understand merchant pricing along with the ability to adequately explain statement questions.
Maintain merchant accounts according to procedures.
Have a basic knowledge of all supported products including proprietary software products and provide one-call resolution to merchant and inquiries.
Adhere to all handbook policies, including attendance punctuality, PTO management, & time management.
Assisting other departments as assigned by management and determining the resolution of customer inquiries.
Complete special projects as assigned by management.
Accountable for developing a basic knowledge of products, procedures, and technologies.
Education – High School Diploma or GED equivalent
Successful completion of the new hire training class
Must be Microsoft and Google/Gmail literate
Must be able to assimilate new technology
The ability to articulate directions to various audiences, especially in emergency situations
Must have the ability to understand and support multiple products and processes associated with those products
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records
Please apply with your CV to: