Customer Service Representative 

New
  • Location
    Jeffersonville, Indiana
  • Category
    Call Center
  • Job reference:
    US_EN_7_839074_2821275
  • Job Type
    Contract/Temporary

Summary:

  • Pay: $15.00/hour + shift differential
  • Schedule: You will have a set schedule from one of the shift hours and workday slots below.
  • Shift Hours: 12-9 PM (or) 1-10 PM (or) 11-8 PM (or) 3 PM-12 AM
  • Workdays: Tuesday-Saturday (or) Sunday-Thursday (or) Monday-Friday
  • Start date for training class (on-site): March 22, 2021
  • Job Details/Duties:

  • Providing technical and customer support to business owners and their authorized representatives
  • Take approximately 30-40 inbound calls per day.
  • Utilizing all resources to resolve inquiries in a timely and accurate manner while portraying professional, courteous, and respectful demeanor.
  • Assist with system navigation questions.
  • Assist with general paperwork inquiries.
  • To understand merchant pricing along with the ability to adequately explain statement questions.
  • Maintain merchant accounts according to procedures.
  • Have a basic knowledge of all supported products including proprietary software products and provide one-call resolution to merchant and inquiries.
  • Adhere to all handbook policies, including attendance punctuality, PTO management, & time management.
  • Assisting other departments as assigned by management and determining the resolution of customer inquiries.
  • Complete special projects as assigned by management.
  • Accountable for developing a basic knowledge of products, procedures, and technologies.
  • Qualifications/Requirements:

  • Education – High School Diploma or GED equivalent
  • Successful completion of the new hire training class
  • Must be Microsoft and Google/Gmail literate
  • Must be able to assimilate new technology
  • The ability to articulate directions to various audiences, especially in emergency situations
  • Must have the ability to understand and support multiple products and processes associated with those products


  • Equal Opportunity Employer/Veterans/Disabled

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    The Company will consider qualified applicants with arrest and conviction records

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