Customer Service Representative

  • Location
    Orlando, Florida
  • Category
    Call Center
  • Job reference:
    US_EN_7_844849_2869808
  • Job Type
    Contract/Temp to Hire

Customer Service Rep


Ajilon is searching for a Customer Service Rep in Orlando FL.  This position requires individuals that have a positive, professional and collaborative customer service-oriented mindset. If you qualify for this position, apply now!

Responsibilities:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company’s new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the company’s customer management policies
  • Skills

  • Excellent customer support skills required
  • Adaptable & Coachable
  • Proper phone etiquette and effective listening skills
  • Excellent Written & Verbal Skills
  • Meet deadlines in a fast-paced environment
  • Ability to remain composed under pressure essential to this position
  • Team-player
  • Ability to work independently
  • Strong organizational skills
  • Prioritize &multiple task
  • Pays attention to detail
  • Qualifications:

  • 1-3 years experience in a call center
  • High School Diploma or GED
  • Proficiency in MS Office products
  • Work Type: Temp to Perm, Full Time 40 hours

     



    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.ajilon.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

    Please apply with your CV to:

    The Adecco Group North America family of brands has been named a 2019–2020 Great Place to Work®.

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