Customer Service Representative(Bilingual Spanish)

  • Location
    Hauppauge, New York
  • Category
    Customer Service
  • Job reference:
    US_EN_7_849148_2734491
  • Job Type
    Contract/Temp to Hire

Customer Service Representative (Bi-Lingual Spanish)

 

We are seeking out a full time Customer Service Representative (Bilingual Spanish) in the Nassau county area with great communication skills to assist with answering incoming calls from customers, process orders and necessary modifications, as well as addressing questions and inquiries from customers. An ideal candidate for this role would have previous customer service experience, good data entry skills, and be a fast learner. This company offers excellent benefits and you will have the opportunity to be a part of an amazing team!!
 

Job Responsibilities:

 

  • Process written and verbal customer quotes for price and delivery
  • Work with Quality Assurance and Technical Support as needed to ensure accuracy
  • Follow purchase order review procedure when entering quotations and customer orders
  • Process consignment replenishments and billings
  • Process blanket orders as requested by customers following established department guidelines
  • Daily review of open order report to ensure all orders are shipped on time
  • Documented confirmation to customer in advance of any potential issue or delay
  • Process credit card authorizations
  • Process customer complaints and returns per company policies and procedures
  • Work to improve company’s systems, procedures and processes
  • Maintain customer contact information, quotations, order confirmations, complaints and any relevant customer communication in CRM
  • Process new customer account templates
  • Scan completed orders for recordkeeping
  • Perform o duties as required

Job Requirements:

  • College degree preferred
  • Fluent in English/Spanish
  • 5+ years of experience in a customer service environment
  • CRM and SAP experience preferred
  • Proficient using MS office (Word, Excel, PowerPoint, Outlook)
  • Excellent verbal and written communication skills required
  • Ability to work in a team environment
  • Ability to remain focused, positive, and flexible under stressful conditions, quick thinker, solution oriented and possess good interpersonal skills

Salary:

$45-$55K-based upon experience

 

Please apply with your CV to:

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EEO - EEO Poster Suppl - Affimative Action Policy
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