Customer Service Specialist-Manufacturing

New
  • Location
    Livonia, Michigan
  • Category
    Customer Service
  • Job reference:
    US_EN_7_849127_2777486
  • Job Type
    Contract/Temp to Hire

?Ajilon is supporting our client in Livonia, MI that is looking for a Customer Service Specialist with a manufacturing background to join their team right now!  This is a contract-to-hire opportunity with a growing family owned company.  A newly created position, they are looking for someone who can be an asset right away.  Need to be a self-starter, responsible, timely, creative and outgoing (eventually there will be a sales component to this position).

 

Responsibilities:

  • Provides a variety of customer support services through email, telephone, and direct personal contact
  • Identifies customer needs and promotes products and solutions
  • Provides information about products and services
  • Provide updates and reports to customers or other departments when requested
  • Assists with the placement of orders and enters new orders in a system
  • Opens and maintains customer accounts by recording and updating account information in the system
  • Obtains the details of customer complaints and follows up on resolution
  • Keeps record of customer interactions, transactions, comments and complaints
  • Forwards customer inquiries to appropriate departments when necessary
  • Recognizes, documents, and alerts team leader/manager of trends in customer orders
  • Provides order summary to customers when requested
  • Communicates and coordinates with colleagues in various departments to convey customer needs/ requirements
  • Creates and maintains related departmental records and files
  • Specifics:

  • Full-time; Monday-Friday from 9:00am-5:30pm
  • 3+ years of customer service experience required
  • $16-18/hr. dependent on depth of experience
  • If this position is in alignment with your background and skill--set and you would like to be considered, please apply below.  Other opportunities can be found at: www.ajilon.com



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