Customer Service Specialist

  • Location
    Parsippany, New Jersey
  • Category
    Customer Service
  • Job reference:
  • Job Type

Customer Service Associate
Ajilon is actively searching for a professional Customer Service Associate for our client in Netcong, New Jersey!  The Customer Service Associate will manage customer queries and complaints.  You will also be asked to process orders, modifications and escalate complaints across a number of communication channels.  To be successful in this role, you must contain a high degree of professionalism and have experience working with various computer software.
Job Duties:
  • Maintain a positive, empathetic and professional attitude towards customers at all times
  • Respond promptly to customer inquiries and demands
  • Communicate with customers through various channels
  • Acknowledge and resolve customer complaints in a timely manner
  • Know company products inside and out in order to answer questions accurately
  • Process orders, forms, applications and requests
  • Keep records of customer interactions, transactions, comments and complaints
  • Provide feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support
Job Qualifications:
  • 3+ years of customer service experience required
  • Ability to maintain a professional demeanor
  • Ability to stay calm when customers are upset
  • Competency in MS Office Suite
  • Experience with administrative and clerical procedures
  • Ability to contribute positively as a part of a team
Employment Type:  Full-Time, Temporary
Hours: 8:30AM – 5:30PM
Salary: 15 – 18 USD per hour
Qualified candidates must apply now by submitting a copy of your resume for immediate consideration for this position!

Please apply with your CV to:

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EEO - EEO Poster Suppl - Affimative Action Policy
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