Ajilon is conducting interviews on behalf of an education company located on the Phoenix/Tempe border. This company is in search of an second shift customer service manager to join their team. This position is 100% in office. Your work schedule would be Monday-Friday 12pm-9pm.
In this position, you will have a team that will report directly to you and you will provide coaching and feedback, QA, and call monitoring for each of your direct reports.
Additional responsibilities will include:
Provide guidance to employees and testing networks
Create support cases within Salesforce tracking system for all occurrences and follow up as needed.
Be available to assist employees and resolve a wide variety of concerns and complaints
Coach team members to performance and attendance metrics
Coordinate and participate in all trainings and retraining's
The ideal candidate will possess:
High school diploma or equivalent
At least two years of call center supervisory experience
Previous Salesforce experience
Technical support experience is a plus!
Open availability to work(days and shifts)
If this position is of interest to you, please apply now! You may also send your updated resume to email@example.com for a quicker response time!
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records
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