Customer Service Supervisor

  • Location
    Jacksonville, Florida
  • Category
    Customer Service
  • Job reference:
    US_EN_7_843296_2800097
  • Salary:
    $65,000.00/Year
  • Job Type
    Direct Hire

Ajilon Staffing is seeking an experienced Customer Service Supervisor for a company in Jacksonville, FL. This is a direct hire opportunity with two weeks of PTO, health insurance, 401K match and leadership that is focused on growth.   Monday – Friday, 8am – 5pm!  This is an excellent opportunity for someone who is creative and a problem-solver.

Responsibilities

  • Manage a team of eight Business to Business Customer Service Representatives (2 are remote)
  • Write Standard Operating Procedures and revamp the current workflow process
  • Oversee CSRs who handle up to 20 calls per day, enter quotas and purchase orders
  • Manage phone queue
  •  


    Requirements

  • Bachelor’s degree required
  • Must have 1+ years of management experience in a call center setting
  • 5+ years of general customer service experience
  • Experience in manufacturing industry preferred but not required
  • Remote management experience preferred


  • Equal Opportunity Employer/Veterans/Disabled

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