Dispatcher

  • Location
    Ewing, New Jersey
  • Category
    Supply Chain & Logistics
  • Job reference:
    US_EN_7_879485_2859158
  • Job Type
    Contract/Temp to Hire

Job Title: Dispatcher

Hire: Contract to Hire

Department: Remediation Services 

Pay rate: $17.00-19.00/hr

Start: ASAP

Experience: Moderate

Location: Ewing NJ

 

Job Description: 

.  

Communicates back and forth with our Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses the company's proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs.

 

      

Responsibilities

  • Dispatches drivers using information of customer needs, driver’s locations and loads, and daily factors to balance cost and efficiency
  • Assists Route Manager in determining daily level of driver staffing to service our customer needs efficiently
  • Works with Routing and Logistics Engineers, Route Managers, and Drivers to optimize routes
  • Initiates outbound calls to customers while drivers are on-site, resolving pick-up and other issues. Uses close loop communication process to inform internal and external customers of root cause and resolution.
  • Handles incoming calls and e-mails from Operations, Customer Service and Sales department
  • Assigns routes and service tickets to appropriate Drivers throughout the day and for the next day
  • Proactively troubleshoots and resolves potential delivery and service issues before they result in service interruptions
  • Communicates with maintenance shop personnel and serves as an emergency point of contact for mechanical downtime, down wires, and other issues
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    Qualifications

  • High School Diploma or GED
  • Bachelor’s Degree preferred
  •  6 months of relevant work experience
  • Two years of prior experience in the transportation or logistics industries preferred
  • Prior leadership or supervisory experience preferred
  • Must be able to communicate effectively and professionally via e-mail, telephone, and 2 way devices
  • Must have the desire and ability to learn our company's proprietary software applications
  •  Proficiency in Excel should include the ability to sort, and filter data, merge cells and use formulas
  • Must have proficiency using Microsoft Office specifically Outlook and Excel
  • Ability to train and coach new dispatchers
  • Ability to lead meetings preferred


  • Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.ajilon.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

    Please apply with your CV to:

    The Adecco Group North America family of brands has been named a 2019–2020 Great Place to Work®.

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