Entry-Level Call Center Representative

  • Location
    Chicago, Illinois
  • Category
    Customer Service
  • Job reference:
    US_EN_7_849116_2763527
  • Salary:
    $ 13 - $ 13.56
  • Job Type
    Contract/Temporary

Temporary Entry-Level Call Center Representative position in the Chicago Loop!

Ajilon is seeking entry-level customer support professionals to aid inbound callers with general benefit inquiries in a high-volume call center environment. Prior experience in a customer service role is helpful, but not required. An ability to make customers smile is prioritized!

Responsibilities:

  • Fielding a high-volume of inbound phone calls while utilizing a pre-written script
  • Assisting customers inquiring about benefits & program details
  • De-escalating calls from frustrated and emotional customers
  • Inputting notes into the Customer Relationship Management (CRM) system
  • Additional tasks as assigned
  • Requirements:

  • 1+ years of experience in a customer service-related field is preferred
  • Exceptional written and verbal communication skills (phone skills)
  • Bilingual (Spanish / English) preferred
  • Able to operate basic computer systems without much training or supervision
  • Willingness to take on additional responsibilities when necessary
  • Hours:

  • Monday - Friday; 8:30am - 5:00pm
  • 40 hours per week (Must be reliable / punctual)
  • Dress Code:

  • Business Casual
  • Expected Length of Assignment:

  • 6 months - 1 year (Approximately)
  • Testing Required:

  • Microsoft Word & Excel Proficiency
  • Compensation:

  • $13.00 - $13.56 per hour (Depending on Experience)
  • A background check is administered upon offer of employment

    If you or someone you know would be interested in this position in the Chicago Loop or would like to see other available opportunities:

    Click “apply” below or visit our website at www.ajilon.com

    Please apply with your CV to:

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Opportunity Employer/Veterans/Disabled.

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