Export Operations Coordinator

  • Location
    Houston, Texas
  • Category
    Transportation
  • Job reference:
    US_EN_7_849166_2829542
  • Salary:
    $ 50000 - $ 70000
  • Job Type
    Direct Hire

Ajilon is seeking an EXPORT OPERATIONS COORDINATOR for a direct hire position in Houston, TX. 

 

Please Submit Resumes To: NICOLE.VASSILIADES@AJILON.COM

 

JOB SCOPE:

The Export Operations Coordinator is responsible for arranging global shipments of bulk liquid chemicals, foodstuffs, and gases in ISO tanks.

 

Currently we are recruiting for an Export Operations Coordinator who will contribute to improve the customer experience by fostering positive customer interactions, identifying customer issues, providing solutions, and conversing in a polite and professional manner, thereby leaving customers with a positive lasting impression of doing business with our Company. This is a great position for the individual who enjoys corresponding via phone, can ask probing questions to determine true issue(s), and has a talent for investigating problems. The ideal candidate will find satisfaction in tracking down the information needed to answer questions and resolve customer issues swiftly. This position is especially suited for the individual who prefers a varied and challenging work environment. Applicant must have the ability and desire to become well-versed in the utilization of various databases, policies, and procedures

 

DUITES:

  • Own and manage the end-to-end customer experience in compliance with company procedures, including but not limited to:
  • Booking of sea freight with ocean carriers
  • Arranging truck transportation to load and discharge bulk chemicals and foodstuffs
  • Working with cleaning facilities to ensure proper handling of tank containers
  • Full financial responsibility of transports, including invoicing of additional charges
  • Take ownership of customer issues and facilitate the timely and effective resolution by engaging relevant stakeholders (internal/external) in order to achieve customer satisfaction.
  • Work within Outlook and our TMS to address shipment related issues/inquiries through frequent/timely communication to full resolution
  • Understand implications and the impact on company revenue
  • Understand and be familiar with KPIs/procedures/objectives and act in line with set targets.
  • Drive continuous improvement opportunities to lower costs.
  • Monitor agreed service levels, identify root cause when targets are not met, and advise management of potential service failures and/or trends.
  • To always behave in a manner consistent with and loyal to the Company’s values
  • Be at your desk, ready and available at your scheduled times.
  •  

    QUALIFICATIONS:

  • Bachelor’s Degree preferred
  • Trucking and bulk liquid REQUIRED
  • ISO tank experience REQUIRED
  • Strong knowledge in export logistics
  • Freight forwarding
  •  

    SKILLS:

  • MS Office Suite
  •  

    EXPERIENCE:

  • Minimum 2-5 years transportation industry experience, preferably in trucking and handling bulk liquids
  • Minimum 2 years customer service experience required – Import & Export knowledge a plus
  •  

    EMPLOYMENT TYPE: direct hire

     

    COMPENSATION: $50-70K annually DOE

     

    WORK HOURS: M-F, 8-5

     

    Please Submit Resumes To: NICOLE.VASSILIADES@AJILON.COM



    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.ajilon.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

    Please apply with your CV to:

    The Adecco Group North America family of brands has been named a 2019–2020 Great Place to Work®.

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