Health Care Customer Service Advocate

  • Location
    Chandler, Arizona
  • Category
    Customer Service
  • Job reference:
    US_EN_7_849077_2735130
  • Job Type
    Contract/Temp to Hire

Health Care Customer Service Advocate

Do you have at least one-year previous experience in a health care call center? Do you strive from providing accurate information to assist customers? Would you say you are an expert on giving top-notch, excellent customer service? Are you a very cheerful individual that you can hear smile through the phone?

Ajilon Healthcare is looking for an advocate to answer customer inquiries very quickly in a fast-paced environment with a growing company in Chandler! This ideal candidate must have a service-oriented attitude, consistently friendly and attentive. This representative is critical to the overall success of the company.

 

Job Responsibilities:

  • Respond to customer inquiries via telephone with focus on resolving all issues on the first call
  • Answer all questions in a positive, conversational and compassionate manner
  • Provide referrals and prior authorization status and route to appropriate department for additional information
  • Aid health care professionals, vendors and the health plan
  • Ability to handle stressful phone calls and resolve issues quickly and accurately
  • Verify patient eligibility
  • Provide follow-up contact with patients and providers to assure resolution was provided in satisfaction
  • Developing a relationship with the caller while providing the best customer service experience possible
  • Provide status of claim payments
  • Process complaints and research issues
  • Assist members and providers regarding website information and navigation
  • Assist with inquiries regarding referrals and prior authorizations, provider network, appeals and grievance processes
  • Identify trends related to incoming or outgoing calls to support quality improvement, call reduction and issue resolution
  • As needed, preform other duties such as special projects, administrative duties and receptionist desk support
  • Comply within HIPAAA guidelines & protect PHI
  • Properly handle confidential health information
  • Efficiently prioritize multiple high-priority tasks

Requirements:

  • At least one year of call center experience
  • Highschool diploma or GED
  • Previous healthcare knowledge
  • Excellent written or oral communication skills
  • Some knowledge of MS Word and Excel

$16 - $17 an hour

Monday through Friday 8am - 5pm

Please apply with your CV to:

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EEO - EEO Poster Suppl - Affimative Action Policy
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