Healthcare Call Center Agent (Bilingual Required)

  • Location
    Huntington Beach, Ca
  • Category
    Call Center
  • Job reference:
    US_EN_7_849098_2747956
  • Salary:
    $ 13 - $ 15
  • Job Type
    Contract/Temp to Hire

Healthcare Call Center Agent (Bilingual Required)

Do you have experience in the healthcare or medical industry? If so, our client is looking for a call center/customer service professional who can respond efficiently and effectively to customers and provides a positive first impression to all callers or patients. Our client offers in-house training, but we’re looking for a professional who can jump in with both feet from day one!

Requirements:
-6 months call center experience with high call volumes or customer service experience analyzing and solving customer problems required.
-HMO, Medi-Cal/Medicaid and health services experience preferred.
-Principles and practices of managed health care, health care systems, and medical terminology.
-Principles and techniques for handling customer service issues.
-Personal computers, keyboarding, and appropriate software to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.
-Customer service principles and practices.

Responsibilities:
-Addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.
-Verify member eligibility, claim and authorization status for providers.
-Responsible for thorough follow-up and completion of all member, and provider inquiries or requests
-Responsible for accurate, complete and correct documentation into Facets regarding all issues, and/or inquiries, complaints and grievances.
-Function efficiently and productively in a high-volume telephone call center.
-Maintain departmental productivity and quality standards.
-Provide follow-up assistance as needed.
-Route escalated calls to the appropriate Member Liaison, Supervisor or Call Center Manager
-Refer issues to health networks and/or make recommendations for further contacts.
-If designated, responsible for processing all member transportation request within 1 business day of receipt and coordinating all aspects of the process with the clinic, provider and member as appropriate or necessary
-Adhere to company and departmental policies and procedures.
-Assists members with Member Web Portal registration and technical support.

Bilingual Required: Must be fluent in one of these languages
-Spanish
-Vietnamese
-Mandarin
-Korean
-Arabic

Experience: 6 months call center experience with high call volumes or customer service experience

Compensation: $13.00- $16.00 per hour DOE

Schedule: 8 am to 5:30 pm, Monday to Friday, Full Time

Duration: This is a contract to hire opportunity

Please send resume to Dessie.Farmer@Ajilon.com ... If you feel that this position is a match for you, please submit your resume today! For more open positions, visit the Ajilon website at www.ajilon.com

Please apply with your CV to:

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EEO - EEO Poster Suppl - Affimative Action Policy
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