Medical Call Center Representative

  • Location
    West Covina, California
  • Category
    Call Center
  • Job reference:
  • Job Type

Have you ever wanted to work in a position where you feel like you are helping people? We may have an exciting opportunity for you! Ajilon has partnered with a non-profit leader in patient care, basic and clinical research for their Medical Call Center Representative position in Irwindale, CA. The ideal candidate would be comfortable with discreetly handling sensitive patient information while providing exceptional customer service. Starting pay for this position is $16 - $18 per hour dependent on experience.


  • Must have experience in a heavy volume call center handling various types of calls that result in one call resolution
  • Must be familiar with a variety of insurance plans, Medical, Medi-Care, and be able to qualify patients for services
  • Must have the ability to be in a classroom setting, learn the differences between different terminology applicable to specific fields of medicine, and the ability to retain all new information
  • Engage with patients when taking calls, passionate about caring for the caller and providing excellent service
  • Requires excellent verbal and organizational skills, the ability to interface with and have empathy for patients, and work with minimum direct supervision


  • Requires a high school diploma or GED
  • MS Office skills including managing a calendar with other members of the staff, attaching documents, uploading documents, and scanning as needed
  • Must type approximately 35 wpm accurately
  • At least two years of experience in a heavy volume call center focusing on customer service

If you are interested in the Medical Call Center Representative Job in Irwindale, CA then please click “apply now” or e-mail your résumé to

Please apply with your CV to:

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EEO - EEO Poster Suppl - Affimative Action Policy
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