Medical Customer Service

  • Location
    Cleveland, Ohio
  • Category
    Health Care - General
  • Job reference:
    US_EN_7_804462_2821269
  • Salary:
    $ 14 - $ 15
  • Job Type
    Contract/Temporary

Medical Customer Service Cleveland Ohio 44195                       

Ajilon healthcare is partnering up with one of our favorite clients seeking individuals to join our Customer Service Call Center Team!

Multiple positions are available. 

6-8 weeks full time training required.

The Customer Service Call Center Representative provides clear written and verbal responses to patients who have concerns about their insurance explanation of benefits and  billing statement utilizing templates and scripted responses. Use revenue cycle knowledge to identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider based billing, governmental requirements, HCAP/FAP polices and restrictions,  coding, collections. Collects payments and ensures that the dollar amount is posted to the correct debit and according to the patient request. Offers payment options to patients as needed.

Job Details

Responsibilities:

  • Provides clear written and verbal responses to patients who have concerns about their insurance explanation of benefits and Cleveland Clinic billing statement.
  • Uses revenue cycle knowledge to identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider based billing, governmental requirements, HCAP/FAP polices and restrictions, MyAccount, coding and collections
  • Multi-tasks with multiple computer systems to communicate with patients and investigate, resolve and document patient inquires.
  • Identifies and resolves patient account issues across the organization.
  • Collects payments and ensures that the dollar amount is posted to the correct debit and according to the patient request.
  • Offers payment options to patients as needed.
  • Other duties as assigned.
  • Education:

  • High school diploma or GED required.
  • Associate’s Degree or Bachelor’s degree preferred.
  • Work Experience:

  • Minimum of 3 years of experience in a customer facing role with  in person or phone contact.
  • Associate’s Degree may substitute for up to one year of the stated experience.
  • Bachelor's Degree may substitute for up to two years of stated experience.
  • Working knowledge of Windows applications is strongly preferred.


  • Equal Opportunity Employer/Veterans/Disabled

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