Operations Manager

  • Location
    Livonia, Michigan
  • Category
    Supply Chain & Logistics
  • Job reference:
  • Job Type
    Direct Hire

Operations Manager

Ajilon is hiring with a fast-growing delivery service for an Operations Manager to the healthcare industry in the Metro Detroit area. This is a direct hire position has the potential of promotion to a Regional Manager.  The Operations Manager will support the day-to-day needs in addition to responsibilities below.

The responsibilities for this position include but are not limited to:

Duties include but are not limited to:

  • Confirm arrival of all delivery
  • Track deliveries in near real-time to ensure that every route is positioned for On-time delivery
  • Liaison to Customers
  • Treat Delivery Contractors respectfully, honestly, fairly and promptly
  • Support the efficient sort, scan, verify and release of all routes
  • Dispatch routes via E-courier
  • Actively track all escalations, service failures and notifications that require action from the field
  • Reply to emails and dispatch them promptly
  • Accurately maintain notes and billing information in manual orders to ensure proper billing
  • Monitor vendors and escalate issues in real-time.
  • Respond to all emails and special requests in a timely manner.
  • Guarantee all daily reports are sent to the pharmacy.
  • Qualifications:

  • Degree a plus but not required
  • Monday – Friday 5 pm- 1 am (Non-negotiable)
  • Familiarity with last mile delivery a plus
  • Minimum 2 years’ experience in logistics, operations or healthcare
  • Experience using a delivery management system is a plus
  • Proficient in MS Office Products: Word, Excel, Outlook
  • Ability to multi-task in a fast-paced environment
  • Outstanding organizational and multitasking abilities
  • Active listener with excellent communication skills
  • Ability to receive and record information
  • Sound judgment and critical thinking
  • Communicating with pharmacies via phone is required
  • If you or someone in your network fits this profile and would like to apply for this Operations Manager position, please email Executive Recruiter Erica Aratari at Erica.Aratari@ajilon.com. Please note: only qualified candidates will be contacted.

    Please apply with your CV to:

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Opportunity Employer/Veterans/Disabled.

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