Ajilon is conducting interviews on behalf of an education company located on the Phoenix/Tempe border. This company is in search of an overnight customer service manager to join their team. This position is 100% in office.
In this position, you will have a team that will report directly to you and you will provide coaching and feedback, QA, and call monitoring for each of your direct reports.
Additional responsibilities will include:
Provide guidance to employees and testing networks
Create support cases within Salesforce tracking system for all occurrences and follow up as needed.
Be available to assist employees and resolve a wide variety of concerns and complaints
Coach team members to performance and attendance metrics
Coordinate and participate in all trainings and retrainings
The ideal candidate will possess:
High school diploma or equivalent
At least two years of call center supervisory experience
Previous Salesforce experience
Open availability to work(days and shifts)
If this position is of interest to you, please apply now! You may also send your updated resume to email@example.com for a quicker response time!
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records
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