Overnight Customer Service Supervisor

  • Location
    Mesa, Arizona
  • Category
    Customer Service
  • Job reference:
    US_EN_7_849079_2791621
  • Salary:
    $ 50000 - $ 55000
  • Job Type
    Contract/Temp to Hire

Ajilon is conducting interviews on behalf of an education company located on the Phoenix/Tempe border. This company is in search of an overnight customer service manager to join their team. This position is 100% in office.

In this position, you will have a team that will report directly to you and you will provide coaching and feedback, QA, and call monitoring for each of your direct reports. 

Additional responsibilities will include:

  • Provide guidance to employees and testing networks
  • Create support cases within Salesforce tracking system for all occurrences and follow up as needed.
  • Be available to assist employees and resolve a wide variety of concerns and complaints
  • Coach team members to performance and attendance metrics
  • Coordinate and participate in all trainings and retrainings
  • The ideal candidate will possess:

  • High school diploma or equivalent
  • At least two years of call center supervisory experience
  • Previous Salesforce experience
  • Open availability to work(days and shifts)
  • If this position is of interest to you, please apply now! You may also send your updated resume to cassandra.nienow@ajilon.com for a quicker response time!

     

     



    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please

    The Company will consider qualified applicants with arrest and conviction records

    Please apply with your CV to:

    The Adecco Group North America family of brands has been named a 2019–2020 Great Place to Work®.

    Your search. Our support.

    When you work with us, we'll be by your side at every step of your search.

    Resume assistance

    Your resume needs to grab the attention of employers. We'll help yours stand out.

    Interview coaching

    The interview is your time to shine. With us, you'll be prepared and confident.

    Career advancement

    Keep your skills sharp and your career moving forward—that's what we do.

    Excellent benefits

    Health, dental, vision, 401k, work-life balance. You’ll get all the benefits you need.

    Similar Jobs

    Looking for something more?

    Send us your resume and we'll do the searching for you.

    Send Resume