Patient Access Representative

  • Location
    Indianapolis, Ohio
  • Category
    Health Care - General
  • Job reference:
    US_EN_7_849156_2836743
  • Job Type
    Contract/Temp to Hire

Patient Access Representative

Do you have experience in the healthcare or medical industry? If so, our client is looking for call center/customer service professionals who can respond efficiently and effectively to customers and provides a positive first impression to all callers. Our client offers in-house training, but we’re looking for professionals who have experience with healthcare eligibility and troubleshooting. 

Qualifications/Responsibilities:
-Must have knowledge of CRM software
-Answering customer’s product, service and account related questions
-Answer inbound calls from consumers, family members, provider community and other state agencies to verify eligibility status, benefits, complaints and explaining health system processes. 
-Knowledge of Health Benefits Exchange (HBEX), eligibility requirements and applications
-Ability to research and resolve technical issues and/or client problems as they arise with minimum direction
-Must have moderate computing and keyboard skills
-Responsible for reporting on Customer Statistics and Pharmacy call volume
-Track complaints, provider referrals, provider training needs, success stories and trainings completed

Experience: Recent call center experience, this is not an entry-level role!

Compensation: $15.00 per hour



Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records

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