Ajilon has a client looking for a qualified candidate to join their team, your goal is to provide world-class service to our customers. The Product Support Specialist is a front-line position and is expected to take on support cases of moderate complexity and be able to manage your priorities. Fast-paced, inbound call center.
Understand and become conversant in many large software applications
Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis.
Teach solutions to customers and document them in our Knowledge Base.
Communicate clearly and precisely with customers in written and verbal form and maintain accurate and timely records.
Work with members of other departments/teams to resolve product issues - escalating issues as necessary
Meet individual and departmental goals (case management, SLA, and C-Sat goals)
Excellent problem-solving skills and the ability to navigate challenging situations professionally.
3+ years of experience providing direct support to external customers by phone, electronically, and face-to-face.
Excellent organizational skills --Ability to prioritize, manage, multi-task, and execute projects cross-functionally.
The ability to see the biggest picture, as well as work within defined (and sometimes undefined) guidelines
Call center experience is a must.
Software product support experience is a must.
Must be local to the Durham, NC area.
Hours: M-F: 8am – 5pm or 9am – 6pm (some weekends)
Start Date: 10/25/21
If this opportunity sounds like a fit for you, please click apply now, or send your resume directly to Ryan.Paul@ajilon.com
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records
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