Product Support Specialist

  • Location
    Durham, North Carolina
  • Category
    Call Center
  • Job reference:
    US_EN_7_849435_2871235
  • Job Type
    Contract/Temporary

Job Brief:
Ajilon has a client looking for a qualified candidate to join their team, your goal is to provide world-class service to our customers. The Product Support Specialist is a front-line position and is expected to take on support cases of moderate complexity and be able to manage your priorities. Fast-paced, inbound call center.

Responsibilities:
Job Duties

  • Understand and become conversant in many large software applications
  • Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis.
  • Teach solutions to customers and document them in our Knowledge Base.
  • Communicate clearly and precisely with customers in written and verbal form and maintain accurate and timely records.
  • Work with members of other departments/teams to resolve product issues - escalating issues as necessary
  • Meet individual and departmental goals (case management, SLA, and C-Sat goals)
  • Requirements:
    Qualifications

  • Excellent problem-solving skills and the ability to navigate challenging situations professionally.
  • 3+ years of experience providing direct support to external customers by phone, electronically, and face-to-face.
  • Excellent organizational skills --Ability to prioritize, manage, multi-task, and execute projects cross-functionally.
  • The ability to see the biggest picture, as well as work within defined (and sometimes undefined) guidelines
  • Call center experience is a must.
  • Software product support experience is a must.
  • Must be local to the Durham, NC area.
  • Pay:  $22.00/hr

    Hours: M-F: 8am – 5pm or 9am – 6pm (some weekends)

    Start Date:  10/25/21

    If this opportunity sounds like a fit for you, please click apply now, or send your resume directly to Ryan.Paul@ajilon.com



    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.ajilon.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

    Please apply with your CV to:

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