Risk Operations Specialist

  • Location
    Beaverton, Oregon
  • Category
    Operations
  • Job reference:
    US_EN_7_849160_2734915
  • Job Type
    Contract/Temp to Hire

Do you have an amazing attention to detail? Do you enjoy working behind the scenes to improve processes? Our team may have the perfect opportunity for you! Ajilon is partnering with a growing software company in Beaverton, OR to add a Risk Operations Specialist to their team. In this position you will be responsible for monitoring communication of the Contact Center to ensure customer satisfaction and accuracy. You are the ideal candidate if you have a background in customer service but interested in transitioning to operations. 

Your Responsibilities:

  • Perform daily audits of live and recorded calls from the Contact Center
  • Collaborate with Contact Center Supervisors to provide feedback and suggestions to Contact Center Associates 
  • Monitor and test operational tasks to ensure all procedures are being abided by 
  • Provide accurate and detail audit documentation 


Requirements:

  • 2+ years of call center experience, experience in regulatory industries is a plus (banking, finance, healthcare)
  • Exposure to auditing and researching procedures 
  • Professional verbal and written communication 

Interested in learning more? Please click 'Apply With Us' to be considered or send your resume directly to Madeline.Whillock@Ajilon.com and reference this job posting 

Please apply with your CV to:

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EEO - EEO Poster Suppl - Affimative Action Policy
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