Technician Help Desk Representative

  • Location
    Chicago, Illinois
  • Category
    Customer Service
  • Job reference:
    US_EN_7_849116_2763526
  • Salary:
    $ 13 - $ 13.74
  • Job Type
    Contract/Temporary

Temporary Help Desk Representative position in the Chicago Loop!

Ajilon is looking for customer support professionals to troubleshoot issues that field service technicians deal with. Previous experience in a call center experience is helpful, but not required.

Responsibilities:

  • Answering calls/emails from field service technicians and assisting with the reporting / troubleshooting of common technical issues
  • Documenting recurring issues to ensure problem resolution and future efficiency
  • Surveying serviced customers for quality assurance and satisfaction
  • Logging any interactions into the Customer Relationship Management (CRM) system
  • Additional tasks as assigned
  • Requirements:

  • Excellent customer service ability is required (the ability to follow detailed scripts & templates)
  • 1+ years of experience in a call center role is helpful
  • Bilingual (Spanish / English) ability is a plus
  • Computer hardware & software systems proficiencies required
  • Must be open to taking on additional responsibilities when necessary
  • Hours:

  • Monday - Friday; 8:30am - 5:00pm
  • 40 hours per week (Must be reliable / punctual)
  • Dress Code:

  • Business Casual
  • Expected Length of Assignment:

  • 6 months - 1 year (Approximately)
  • Testing Required:

  • Microsoft Word & Excel Proficiency
  • Compensation:

  • $13.00 - $13.74 per hour (Depending on Experience)
  • A background check is administered upon offer of employment

    If you or someone you know would be interested in this position in the Chicago Loop or would like to see other available opportunities:

    Click “apply” or visit our website at www.ajilon.com

    Please apply with your CV to:

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Opportunity Employer/Veterans/Disabled.

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